You don’t NEED to take our router, but you do NEED to take our ONT device. Our ONT is designed and built for our fiber network, so its necessary to take it, BUT we do allow you to use your own existing router if you wish. We suggest taking either our small router, GigaSpire u4, or the bigger boy, GigaSpire u6, because we can offer you remote support if ever you have problems with devices in your home/business. This support can save a lot of time for you and for us. There will be no scheduling conflicts or the uselessness of waiting around for a service technician to show up. We were/are customers too so we know the drag this can be.
Our routers can also be managed by our very own app, CommandIQ. If you need to turn off the Wi-Fi for particular devices because its a school night and some people are hard to get up in the morning, you can do that.
Also with our routers, in an effort to simplify the customer experience and enhance our ability to provide technical support, we built a custom Portal to manage your router. Our portal is full featured so you can: