GENERAL
We are rolling out the major fiber lines in phases so we might not get to you right away but we will, don’t you worry. We are going as quick as we can.
INTERNET
The fiber line comes into your house and that signal needs to be translated into ethernet, and the device that does that is called an Active Ethernet or ONT, it does not provide Wi-fi but the router you purchased from us does and you can move that router anywhere. It’s best to have your WiFi access point installed where you will use it the most, such as your living room or bedroom. For this reason and to provide an optimized WiFi experience, we install an Active Fiber near your electrical panel and the WiFi access point can be placed in an area that works best for you and your many devices.
You can choose to rent/buy a WiFi access point from K-Fiber Optics or bring your own device. Regardless of what you choose, you will need an Active Ethernet device. If you intend on using your existing Wifi access point, our support team cannot assist you with it up. That said, our recommendation is to use the hardware you buy from us as this would provide more efficient troubleshooting if ever needed. Some advanced users may want to use their own WiFi access point for special purposes. If this is the case, reach out to us at info@k-fo.net for further information.
Yes. Always! You will never encounter overage fees so download away!
When we deliver Internet directly to your unit, we are delivering uninterrupted access at the speed that you are paying for. We do not throttle your connection or have congestion on our network that would limit your speed. There are factors that can limit your speed that are not within our control such as WiFi interferences, hardware limitations (i.e. devices you may own that are not capable of the fast speed that we offer), etc. In any case, we are always here to help! If you encounter less than optimal speeds one of our technicians can help you pinpoint the source of the issue.
You can check out this website, https://www.consumerreports.org/internet/how-much-internet-speed-do-you-need-a1714131782/ to help you determine what you need
TV
The fiber line comes into your house and that signal needs to be translated into ethernet, and the device that does that is called an Active Ethernet or ONT, it does not provide Wi-fi but the router you purchased from us does and you can move that router anywhere. It’s best to have your WiFi access point installed where you will use it the most, such as your living room or bedroom. For this reason and to provide an optimized WiFi experience, we install an Active Fiber near your electrical panel and the WiFi access point can be placed in an area that works best for you and your many devices.
You can choose to rent/buy a WiFi access point from K-Fiber Optics or bring your own device. Regardless of what you choose, you will need an Active Ethernet device. If you intend on using your existing Wifi access point, our support team cannot assist you with it up. That said, our recommendation is to use the hardware you buy from us as this would provide more efficient troubleshooting if ever needed. Some advanced users may want to use their own WiFi access point for special purposes. If this is the case, reach out to us at info@k-fo.net for further information.
Yes. Always! You will never encounter overage fees so download away!
When we deliver Internet directly to your unit, we are delivering uninterrupted access at the speed that you are paying for. We do not throttle your connection or have congestion on our network that would limit your speed. There are factors that can limit your speed that are not within our control such as WiFi interferences, hardware limitations (i.e. devices you may own that are not capable of the fast speed that we offer), etc. In any case, we are always here to help! If you encounter less than optimal speeds one of our technicians can help you pinpoint the source of the issue.
You can check out this website, https://www.consumerreports.org/internet/how-much-internet-speed-do-you-need-a1714131782/ to help you determine what you need
Home Phone
The fiber line comes into your house and that signal needs to be translated into ethernet, and the device that does that is called an Active Ethernet or ONT, it does not provide Wi-fi but the router you purchased from us does and you can move that router anywhere. It’s best to have your WiFi access point installed where you will use it the most, such as your living room or bedroom. For this reason and to provide an optimized WiFi experience, we install an Active Fiber near your electrical panel and the WiFi access point can be placed in an area that works best for you and your many devices.
You can choose to rent/buy a WiFi access point from K-Fiber Optics or bring your own device. Regardless of what you choose, you will need an Active Ethernet device. If you intend on using your existing Wifi access point, our support team cannot assist you with it up. That said, our recommendation is to use the hardware you buy from us as this would provide more efficient troubleshooting if ever needed. Some advanced users may want to use their own WiFi access point for special purposes. If this is the case, reach out to us at info@k-fo.net for further information.
Yes. Always! You will never encounter overage fees so download away!
When we deliver Internet directly to your unit, we are delivering uninterrupted access at the speed that you are paying for. We do not throttle your connection or have congestion on our network that would limit your speed. There are factors that can limit your speed that are not within our control such as WiFi interferences, hardware limitations (i.e. devices you may own that are not capable of the fast speed that we offer), etc. In any case, we are always here to help! If you encounter less than optimal speeds one of our technicians can help you pinpoint the source of the issue.
You can check out this website, https://www.consumerreports.org/internet/how-much-internet-speed-do-you-need-a1714131782/ to help you determine what you need